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What can my aunt do to fight the car insurance company that sold her a dud policy? - car insurance for pensioners

Who is a pensioner and I bought a 5star guarantee for 3 years 18 months valued at the automatic transmission, not in your party, and it will now cost 1375.37 to repair. The insurance company said that in the small print when a component is not screwed into the casing of the gearbox cover covered by the cost of labor.
When he bought the car assured me that everything would be covered. The car is now 5 years ago that the clock in 34.000. Your garage does not even said a mechanical engineer with the part of the reading of an old policy to be familiar, brings nothing. The auction room, where you bought the car, are not interested.